Items may be returned within 30 days of purchase for an exchange or credit only.
If you need to exchange an item because it is defective or damaged, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to: Attn: Returns, koko's nest, PO Box 2352, Brooklyn, New York, USA 11202.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by a receipt or proof of purchase.
Gift cards are final sale.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.